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Privacy Policy

 

Last updated: 19 July 2026

 

Our Island Anglesey respects your privacy and is committed to protecting your personal information.

 

This privacy policy explains how we collect, use, store and protect your personal information when you visit ourislandanglesey.co.uk, create an account, submit or manage a listing, contact us or otherwise use our services.

 

References in this policy to “Our Island Anglesey”, “we”, “us” or “our” refer to the operator of the Our Island Anglesey website and online directory.

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1. Who we are

Our Island Anglesey is an online directory that helps residents and visitors discover businesses, services, charities, community groups, events and activities across Anglesey.

 

Our website address is:

ourislandanglesey.co.uk

For privacy-related enquiries, please contact:

hello@ourislandanglesey.co.uk

Our Island Anglesey is the data controller responsible for deciding how and why your personal information is used.

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2. Information we collect

The information we collect depends on how you use the website.

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Information you provide to us

We may collect:

  • your name;

  • your email address;

  • your telephone number;

  • your account and login information;

  • the name of your business, organisation, charity or community group;

  • business contact details;

  • business addresses, locations and service areas;

  • website and social media links;

  • business descriptions, images, logos and other listing content;

  • information provided when submitting, claiming or managing a listing;

  • payment, subscription and transaction information relating to paid listings or upgrades;

  • information submitted through contact or support forms;

  • correspondence you send to us; and

  • any other information you choose to provide.

 

Please do not provide sensitive personal information unless we have specifically asked you to do so.

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Information collected automatically

When you use the website, certain technical information may be collected automatically, including:

  • your Internet Protocol address;

  • browser type and version;

  • device type;

  • operating system;

  • approximate location based on your Internet Protocol address;

  • pages viewed;

  • actions taken on the website;

  • referring websites or links;

  • dates and times of visits;

  • cookie identifiers; and

  • website performance, diagnostic and security information.

 

This information may be collected through cookies and similar technologies.

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Information received from other sources

We may receive information:

  • from a business or organisation submitting a listing;

  • from an authorised representative managing a listing;

  • when someone recommends or suggests a business for inclusion;

  • from publicly available business websites, social media profiles or public directories;

  • from Wix and other companies that provide website, payment, communication, analytics or technical services; and

  • from social media platforms when you interact with our content.

 

Where information has been obtained from a public source, a business owner or authorised representative may contact us to request that it is corrected or removed.

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3. How we use your information

We may use your personal information to:

  • create and manage your member account;

  • accept, review, publish and manage directory listings;

  • verify that someone is authorised to claim or manage a listing;

  • provide paid listings, subscriptions or listing upgrades;

  • process payments and maintain transaction records;

  • respond to enquiries and provide customer support;

  • communicate with you about your account, listing or service;

  • maintain the accuracy and reliability of the directory;

  • improve the website and user experience;

  • monitor website usage and performance;

  • protect the website, its users and the directory from fraud, misuse or unauthorised access;

  • comply with legal, tax, accounting or regulatory obligations; and

  • establish, exercise or defend legal claims.

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4. Our lawful bases for using your information

Under UK data protection law, we must have a lawful basis for using personal information.

Depending on the circumstances, we may rely on the following lawful bases.

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Contract

We may use your information where it is necessary to provide a service you have requested, such as creating an account, publishing a listing or providing a paid upgrade.

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Legitimate interests

We may use your information where it is reasonably necessary for our legitimate interests, provided those interests are not overridden by your rights.

 

Our legitimate interests include:

  • operating and improving the directory;

  • responding to enquiries;

  • maintaining accurate listings;

  • communicating with users;

  • promoting local businesses and organisations;

  • protecting the website from fraud or misuse; and

  • understanding how the website is used.

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Legal obligation

We may use or retain information where necessary to comply with a legal, tax, accounting or regulatory obligation.

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Consent

Where required, we may rely on your consent, including for certain cookies or marketing communications.

You may withdraw your consent at any time by contacting hello@ourislandanglesey.co.uk.

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5. Directory listings and publicly visible information

The purpose of Our Island Anglesey is to provide a publicly accessible online directory.

 

Information submitted for publication may be displayed publicly on ourislandanglesey.co.uk. This may include:

  • business or organisation names;

  • business addresses or service areas;

  • telephone numbers;

  • email addresses;

  • website links;

  • social media links;

  • photographs and logos;

  • business descriptions;

  • opening hours; and

  • other information included in a listing.

You should only submit information that you are authorised to publish.

Please avoid using personal home addresses or private contact information in a public listing unless you are comfortable with that information being publicly available.

Public listing information may be viewed, copied, indexed or stored by search engines and other third parties. Although we can remove information from our website, we cannot guarantee its immediate removal from search engine results or third-party websites.

To request a correction or removal, contact hello@ourislandanglesey.co.uk.

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6. Payments and paid services

Where paid listings, subscriptions or upgrades are available, payments may be processed by a third-party payment provider.

 

We do not normally receive or store your complete payment card details. Payment providers process those details in accordance with their own privacy policies and security procedures.

 

We may receive limited transaction information, such as:

  • your name;

  • email address;

  • payment status;

  • payment amount;

  • subscription status;

  • transaction reference; and

  • payment date.

 

We use this information to provide the purchased service, manage subscriptions, maintain financial records and respond to payment enquiries.

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7. Marketing communications

We may send you service-related messages about:

  • your account;

  • your listing;

  • payments or subscriptions;

  • changes to the website;

  • security matters; or

  • important updates to our terms or policies.

 

These are administrative messages and are not normally considered marketing.

We will only send promotional marketing emails where we have a lawful basis to do so.

 

You can unsubscribe from marketing emails by using the unsubscribe link included in the message or by contacting hello@ourislandanglesey.co.uk.

 

Unsubscribing from marketing will not prevent us from sending necessary account, payment or service-related messages.

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8. Cookies

Our website may use cookies and similar technologies.

Cookies are small files stored on your device when you visit a website.

 

They may be used to:

  • keep the website functioning correctly;

  • remember your settings and preferences;

  • enable member login and account features;

  • maintain website security;

  • understand how visitors use the website;

  • measure website performance; and

  • support embedded or third-party services.

 

Some cookies are necessary for the website to function and may not require consent.

Where required by law, optional analytics, advertising or functionality cookies will only be used after you have given consent.

 

You can manage or withdraw your cookie consent through the website’s cookie settings. You can also control cookies through your browser settings.

 

Blocking certain cookies may affect how the website functions.

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9. Analytics

We may use website analytics services to understand how visitors use ourislandanglesey.co.uk.

 

Analytics information may include:

  • pages visited;

  • time spent on the website;

  • general location;

  • device and browser information;

  • referring websites; and

  • interactions with website features.

 

We use this information to monitor performance, identify problems and improve the website.

Where analytics cookies require consent, they will only be used after consent has been provided.

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10. Who we share information with

We may share personal information with trusted service providers where necessary to operate the website and provide our services.

 

These may include:

  • Wix, which provides the website platform and hosting;

  • payment processing providers;

  • email and communication service providers;

  • website analytics providers;

  • IT, security and technical support providers;

  • professional advisers, including accountants or legal advisers;

  • contractors helping us operate or maintain the website; and

  • public authorities or regulators where disclosure is legally required.

 

Service providers may only use personal information for the purposes for which it has been provided and must protect it appropriately.

 

We do not sell personal information.

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11. Links to other websites

Directory listings may contain links to third-party websites, booking systems, social media pages or external services.

Our Island Anglesey is not responsible for the privacy practices, security or content of third-party websites.

 

When you follow an external link, the third party’s own privacy policy will apply.

We recommend reviewing the privacy policy of any external website before providing personal information.

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12. International transfers

Some of our service providers may store or process personal information outside the United Kingdom.

Where personal information is transferred internationally, we will take reasonable steps to ensure that appropriate safeguards are in place.

 

These safeguards may include:

  • transferring information to a country recognised as providing an adequate level of protection;

  • using approved contractual protections; or

  • relying on another lawful transfer mechanism under UK data protection law.

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13. How long we keep your information

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected.

Retention periods may vary depending on the type of information and our legal obligations.

 

In general:

  • account information may be kept while your account remains active;

  • listing information may be retained while a listing remains published or managed;

  • support enquiries may be retained for up to three years after the enquiry is resolved;

  • payment and transaction records may be retained for up to seven years for tax and accounting purposes;

  • consent records may be retained while relevant and for a reasonable period afterwards;

  • technical and security records may be retained for as long as reasonably necessary to protect the website; and

  • deleted information may remain temporarily within secure backups before being permanently removed.

 

We may retain information for longer where required by law or where necessary to establish, exercise or defend legal claims.

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14. How we protect your information

We take reasonable technical and organisational measures to protect personal information from:

  • unauthorised access;

  • accidental loss;

  • misuse;

  • alteration;

  • disclosure; and

  • destruction.

 

These measures may include:

  • secure website hosting;

  • encrypted connections;

  • password-protected accounts;

  • restricted administrative access;

  • software and security updates;

  • backups; and

  • monitoring for suspicious activity.

 

No website or online transmission can be guaranteed to be completely secure. You are responsible for keeping your login details confidential and for using a strong, unique password.

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15. Your data protection rights

Under UK data protection law, you may have the right to:

  • request access to the personal information we hold about you;

  • request correction of inaccurate or incomplete information;

  • request deletion of your information;

  • request restriction of how your information is used;

  • object to certain uses of your information;

  • request the transfer of information you provided to us;

  • withdraw consent where we rely on consent; and

  • complain about how your information has been handled.

 

These rights are not absolute and may depend on the circumstances.

To exercise your rights, contact hello@ourislandanglesey.co.uk.

 

We may need to verify your identity before responding to a request.

We will normally respond within one month, although the law allows additional time for particularly complex requests.

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16. Complaints

Please contact us first if you have concerns about how your personal information has been used.

Email: hello@ourislandanglesey.co.uk

 

You also have the right to complain to the UK Information Commissioner’s Office, which is the independent authority responsible for enforcing data protection law in the United Kingdom.

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17. Children’s privacy

Our Island Anglesey is not intended to collect personal information directly from children.

Users submitting or managing business listings must be at least 18 years old or have the permission and involvement of a responsible adult.

 

If you believe that a child has provided personal information through the website without appropriate permission, contact hello@ourislandanglesey.co.uk.

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18. Changes to this privacy policy

We may update this privacy policy from time to time to reflect:

  • changes to the website;

  • new services or features;

  • changes to our service providers;

  • changes to the law; or

  • changes to how we use personal information.

 

The latest version will be published on ourislandanglesey.co.uk with an updated revision date.

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19. Contact us

For questions about this privacy policy, your personal information or your data protection rights, contact:

hello@ourislandanglesey.co.uk

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